1. Introduction
Welcome to Hayward Built. We take pride in providing high-quality carpentry and building solutions across Brisbane, Gold Coast, and Scenic Rim. Our commitment to craftsmanship, transparency, and customer satisfaction is reflected in the policies outlined below. By engaging with our services, you agree to the following terms and conditions.
2. Scope of Services
Hayward Built provides a wide range of carpentry and building services, including but not limited to:
- Decks & Outdoor Living
- Pergolas & Shade Structures
- Home Extensions & Renovations
- Internal & External Doors
- Custom Carpentry & Repairs
- Sheds (with Fit-Outs)
- Pool Areas & Outdoor Features
- Man Caves & Specialty Builds
All services are executed in compliance with Australian building codes, local council regulations, and industry best practices.
3. Estimates & Quotations
- All initial consultations and estimates are free of charge unless otherwise stated.
- Quotes are valid for 30 days from the date of issue.
- Any adjustments to project scope or materials may require a revised quote.
- Acceptance of a quote constitutes an agreement to proceed with the project under the outlined terms.
4. Payments & Deposits
- A non-refundable deposit (typically 20-30% of the total project cost) is required before work commences.
- Payment milestones will be agreed upon before project initiation. The final payment is due upon project completion.
- Payments must be made via bank transfer or other approved payment methods.
- Late payments beyond 7 days from the due date may incur a late fee of 5% per week.
5. Project Timeline & Scheduling
- Estimated project timelines will be provided before work commences.
- Delays due to weather, material shortages, or unforeseen circumstances will be communicated promptly.
- Clients must provide access to the worksite as agreed upon to avoid unnecessary delays.
6. Workmanship & Materials
- Hayward Built guarantees high-quality workmanship on all projects.
- We use only premium-grade materials suitable for Queensland’s climate and building standards.
- Clients may request specific materials, but alternative selections may be recommended based on durability and budget.
- Material warranties are provided by the manufacturer and are subject to their terms and conditions.
7. Variations & Changes
- Any changes to the original scope must be requested in writing and may incur additional costs.
- Adjustments to design, materials, or timelines will be discussed before implementation.
8. Cancellations & Refunds
- Cancellations made before work commencement may result in forfeiture of the deposit.
- If work has started, the client is liable for costs incurred up to the cancellation date.
- Refunds are not applicable for completed work unless proven defective or non-compliant with the agreed terms.
9. Defects, Repairs & Warranty
- We offer a 12-month workmanship warranty on all completed projects.
- This warranty does not cover normal wear and tear, improper use, external damage (e.g., storms), or modifications made by third parties.
- Any issues must be reported within 7 days of discovery for evaluation and rectification.
10. Health & Safety Compliance
- We adhere to all workplace health and safety regulations to ensure a secure worksite.
- Clients must disclose any site hazards before work begins.
- Any unsafe conditions that hinder progress may lead to project delays or suspension until resolved.
11. Liability & Insurance
- Hayward Built is fully licensed and insured for all work undertaken.
- We are not liable for damages caused by pre-existing structural issues, unforeseen site conditions, or third-party actions.
- Clients are advised to review their home insurance policies to ensure adequate coverage during renovations or builds.
12. Client Responsibilities
- Ensure clear access to the worksite.
- Provide necessary approvals and permits if required.
- Communicate any concerns or requests in a timely manner.
- Respect site safety protocols and avoid interference during active work.
13. Dispute Resolution
- In the event of a dispute, we encourage open communication to resolve concerns amicably.
- If an agreement cannot be reached, mediation may be pursued through Queensland Building and Construction Commission (QBCC) or other relevant authorities.
14. Contact Information
For any inquiries, service requests, or concerns, please contact us:
Hayward Built
Woodhill, Queensland, Australia
Phone: 0421 199 135
Email: haywardbuilt@gmail.com
15. Policy Updates
This service policy is subject to periodic updates. Clients will be notified of any major changes that may affect their rights or obligations.
Last Updated: March 2025
By engaging in our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.
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