Last Updated: 25th March, 2025
Welcome to Hayward Built. By accessing or using our website (https://haywardbuilt.com.au) and services, you agree to comply with and be bound by these Terms of Service. Please read them carefully. If you do not agree, do not use our website or services.
1. Definitions
- “Company,” “We,” “Us,” or “Our” refers to Hayward Built.
- “You” or “Customer” refers to any individual, business, or entity accessing our website or using our services.
- “Services” refers to any work performed by Hayward Built, including but not limited to decks, pergolas, renovations, bathrooms, extensions, pool areas, and door installations.
- “Website” refers to https://haywardbuilt.com.au.
2. Acceptance of Terms
By using our website and/or engaging in our services, you confirm that you:
- Are at least 18 years old or have parental consent if under 18.
- Have the legal capacity to enter into a binding agreement.
- Agree to comply with these Terms of Service and any applicable laws.
We reserve the right to update, modify, or replace these terms at any time. Your continued use of the website or services after changes means you accept the new terms.
3. Scope of Services
- We provide construction, renovation, and landscaping services, as advertised on our website.
- Any quotes or estimates provided are subject to change based on material costs, scope modifications, or unforeseen circumstances.
- Services will be performed within a reasonable timeframe, subject to weather, supplier availability, and project complexity.
- We may refuse service if we deem the project unsafe, unfeasible, or beyond our expertise.
4. Payment Terms
- A deposit may be required before work commences.
- Full payment is due upon completion of the agreed work unless otherwise specified in writing.
- All prices are in AUD and may be subject to GST where applicable.
5. Cancellations & Refunds
- Cancellations must be made in writing at least 7 days before the scheduled work start date.
- Deposits may not be refundable if materials have already been purchased or work has begun.
- If we cancel a project due to unforeseen circumstances, you will receive a full refund for work not performed.
6. Warranty & Liability
- We provide a one-year warranty on workmanship. Material warranties are subject to the manufacturer’s terms.
- The warranty does not cover damage due to:
- Misuse, neglect, or improper maintenance.
- Structural changes made by third parties.
- Acts of nature (storms, floods, earthquakes, etc.).
- Limitation of Liability: We are not responsible for:
- Indirect, incidental, or consequential damages arising from service use.
- Delays caused by weather, material shortages, or supplier issues.
- Any modifications made by other contractors after project completion.
7. Permits & Compliance
- Customers must obtain necessary permits unless explicitly agreed otherwise.
- We comply with Queensland Building and Construction Commission (QBCC) standards and local building codes.
- Customers must ensure worksite accessibility and provide truthful project details to avoid legal issues.
8. Health & Safety
- We follow strict safety procedures and comply with Work Health & Safety (WHS) regulations.
- Customers must ensure the site is safe and disclose any known hazards before work begins.
- We are not liable for injuries due to non-compliance with our safety instructions.
9. Intellectual Property
- All logos, images, website content, and marketing materials are owned by Hayward Built.
- Unauthorized reproduction, distribution, or modification of our intellectual property is strictly prohibited.
10. Privacy Policy
Your personal information is handled per our Privacy Policy.
11. Third-Party Links & Services
- Our website may contain links to third-party websites.
- We are not responsible for their content, privacy policies, or practices.
12. Dispute Resolution
- Any disputes must first be attempted to resolve through negotiation.
- If unresolved, disputes will be handled under [State/Country] law through mediation or arbitration before legal proceedings.
- Customers must notify us of any claims within 7 days of project completion.
13. Termination of Services
- We reserve the right to terminate services for non-payment, safety concerns, or breach of these terms.
- If terminated, the customer is still liable for any work completed and costs incurred.
14. Governing Law
These Terms of Service are governed by QLD, Australia Law.
15. Contact Information
If you have any questions about these terms, contact us at:
0421 199 135 Woodhill, Queensland, Australia haywardbuilt@gmail.com
By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
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